The Wikimedia Foundation is looking for an Enterprise Resource Planning (ERP) Technology Lead to join our team, reporting to the Senior Manager, Process Improvement Programs. As the ERP Technology Lead, you will build and iterate systems that contribute to the effectiveness of our business workflows. You will develop and maintain integrated ERP systems, and drive enhancements, and reconfigurations to deliver business process improvements. The primary ERP systems include: COUPA Procurement, Coupa Expense Management, Coupa Contracts Lifecycle Management, Sage Intacct, Workday Adaptive Planning, Namely HRIS + others.
You will partner with the Senior Business Analyst and operational leaders to drive ERP improvements, reconfigurations, and new ERP modules to drive business process improvement.
You will participate in projects and lead on implementing, designing, configuring, testing and iterating ERP systems that support cross-functional work and an ecosystem approach to collaboration. On some projects, you will be completing the technical configuration and implementation yourself, on others you will be coordinating with outside technical partners.
You will evaluate business and system processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
You will communicate configuration options and technical limitations effectively to non-technical audiences, thinking creatively to identify technical solutions to business problems.
You will ensure solutions meet business needs and requirements, and monitor deliverables and ensure timely completion of projects.
You will develop system enhancements to increase productivity and improve strategy.
Develop and maintain a database processing environment.
You will support data model design, configuration, and setup as part of the ERP requirements.
You will lead software implementation, on-going applications maintenance and upgrades.
You will partner with vendors regarding product roadmap, enhancement suggestions and support cases.
You will assist with the finalization of ERP Implementations and any future platform installations, upgrades and migrations.
You will manage system integration and data flows between our ERP systems, resolving services requests, and coording with outside technical partners as needed.
You will need to become highly proficient with using our ERP systems.
You will proactively address daily operational ERP concerns, issues or errors.
You will ensure system reliability and performance.
You will coordinate new release software testing, and deployment to end users while ensuring operational stability.
You will work with ITS to support full systems integration when required.
You will work with ERP vendor support to escalate and resolve service requests.
Develop, implement, administer, and maintain policies and procedures for ensuring the security and integrity of the company’s ERP systems.
Perform backup and recovery processes.